Slack

Empower your teams with our slack tool

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Slack is a powerful collaboration platform that streamlines communication and enhances team productivity.

Slack requires you to create a Slack App, you can do so by following these instructions:

• Create a new app in Slack: https://api.slack.com/apps/

• Apply the correct scopes for your purpose, e.g read and write

• Get the OAuth Token and Bot User OAuth Token so you can construct

• Use your Slack API Key as your Tool Auth in Agentive, use type "bearer".

OpenAPI Schema to summarize customer support

openapi: 3.1.0
info:
  title: Customer Support Slack API
  description: This API allows a customer support agent to send summaries of customer support tickets to a specific Slack channel.
  version: 1.0.2
servers:
  - url: https://slack.com/api
    description: Slack API server
paths:
  /chat.postMessage:
    post:
      operationId: postSupportTickets
      summary: Sends customer support ticket summaries to the Slack channel
      description: This endpoint allows a customer support agent to send a summary of customer support tickets as a message to a specified Slack channel.
      security:
        - bearerAuth: []
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
                - text
              properties:
                text:
                  type: string
                  description: A bullet-point list of the main customer support tickets.
                  example: |
                    - Ticket 1: Issue with logging in
                    - Ticket 2: Payment gateway error
                    - Ticket 3: Unable to reset password
      responses:
        '200':
          description: Support tickets successfully posted to Slack
          content:
            application/json:
              schema:
                type: object
                properties:
                  ok:
                    type: boolean
                    description: Indicates if the request was successful.
                  channel:
                    type: string
                    description: The ID of the channel the message was posted to.
                  ts:
                    type: string
                    description: The timestamp of the message.
                  message:
                    type: object
                    description: The message that was posted.
        '400':
          description: Bad Request - Invalid input
        '401':
          description: Unauthorized - Invalid or missing token
        '403':
          description: Forbidden - Permission denied
        '500':
          description: Internal Server Error - Something went wrong on Slack's end

components:
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT
  requestBodies:
    CustomerSupportTickets:
      description: A bullet-point list of customer support tickets.
      content:
        application/json:
          schema:
            type: object
            properties:
              text:
                type: string
                example: |
                  - Ticket 1: Issue with logging in
                  - Ticket 2: Payment gateway error
                  - Ticket 3: Unable to reset password